| Corporate
Capabilities
Organization
Development Systems, Inc. is a management assessment, consulting,
and training firm. By providing options for productivity through
people, we help clients manage change to enhance organizational,
work group, and individual effectiveness. Since 1980, we have
been respected for two key reasons; the skill and integrity
of our asociates and the extensive experience we have acquired
working with diverse client systems.
Motivating
people, managing change, and delivering results are the focus
of the O.D. Systems approach. The cornerstone of our work
is assessment. Our experienced consultants help clients examine
operational systems, identify challenges, present solutions,
and monitor implementation.
We
also provide targeted training to facilitate systemic organizational
change in a systematic and strategic manner. We continuosly
update our curricula with best practices and inovative strategies.
This approach enables our clients to save time, energy, and
money.
A
Typical Situation Begin by building trust
Beginning in 1993, we were asked to provide assistance to
a new IT client. Employees on the operations side of the house
felt like they were treated like second-class citizens because
their training and education were not at the levels of their
software development counterparts; customers were complaining
because the developers were giving them software which was
not meeting their needsbesides which, it was unnecessarily
complicated to use; developers were not cooperating with the
operators who wanted systems access to make simple changes
in the code; the system itself was down 30% of the time; and,
employee retention was fast becoming a problem. The situation
was described as "a mess" and a new division manager had been
hired to straighten out the problems. After three months on
the job, the situation had only worsened.
The
division manager´s boss, who had been using our services
since 1990, recommended bringing in O.D. Systems. When the
manager met with us for the first time, his skepticism and
resentment toward using a management consulting firm were
apparent. He felt like a failure, and was not sure he could
trust us. For the past seven years, the relationships we have
built in supporting the manager, the people in his division,
and the customers they serve, serve as a great example of
why clients choose to work with us. We worked together to
provide timely, creative, and resourceful options for managing
complex change. And, over time, we built trust. In fact, trust
is the single most important factor in our
approach to working with clients.
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