Since 1980, O.D. Systems has been providing services in the management consulting, training, and assessment field. Our capabilities are strong. We are respected in this field for two key reasons: the skill and integrity of our associates, and the phenomenal experience we have acquired working with diverse clients who have solicited our help for managing a roller coaster ride of organizational challenges.

Organizational, Work Group & Individual Assessment
Assessment is the cornerstone of our work with clients. We use assessment techniques to explore opportunities, identify problems, study the feasibility of solutions, and monitor and evaluate implementation strategies. By being good listeners and observers, we are able to collect data for clients to make informed decisions about critical choices they face.

We have created a core set of assessment tools to support data collection. Experience allows us to size up a situation and provide recommendations that save time, energy, and money. O.D. Systems associates are skilled at documentation review, interviewing, designing and using surveys, and conducting focus groups to acquire information. Additionally, we have found that some of the best ideas for organizational change often come from trends that have been raised by a client´s employees during training initiatives.

Consulting & Assessment Services
O.D. Systems has a broad spectrum of consulting experience with both public and private sector organizations. We have worked extensively with Federal agencies, law enforcement organizations, universities, churches, health-related institutions, and state and local governments. Our associates provide expertise and insight in the fields of organizational change, strategic planning, quality assurance, managing the human side of information technology (IT), teambuilding, conflict management, resolving employee grievances and discrimination complaints, organizational communication, community policing, health management and communication, competency modeling.

Our consulting services go hand-in-glove with our assessment services. Assessment guides us in our consulting approach, allowing a data-based planned change process. The approach may include organizational development, appreciative inquiry, facilitated dialogue, mediation, coaching, and technology transfer. The approach is bolstered by the subject matter expertise of our associates.

Customized Training Courses & Programs
O.D. Systems provides a wide variety of training courses. Nearly all of our courses come from core curriculum designs, which we have developed and updated over the past twenty years. Our most popular courses are teambuilding, supervision, leadership development, EEO, affirmative action, workforce diversity, interpersonal communication, negotiation and conflict management, imagemaking, and stress and time management. In addition to discrete training courses, O.D. Systems offers training programs in executive leadership, supervisory skill development, workforce diversity, coaching and counseling, mentoring, facilitated dialogue, interpersonal skill development, and customer service.

A Typical Situation – Begin by building trust
Beginning in 1993, we were asked to provide assistance to a new IT client. Employees on the operations side of the house felt like they were treated like second-class citizens because their training and education were not at the levels of their software development counterparts; customers were complaining because the developers were giving them software which was not meeting their needs—besides which, it was unnecessarily complicated to use; developers were not cooperating with the operators who wanted systems access to make simple changes in the code; the system itself
was down 30% of the time; and, employee retention was fast becoming a problem.
The situation was described as "a mess" and a new division manager had been hired
to straighten out the problems. After three months on the job, the situation had
only worsened.

The division manager´s boss, who had been using our services since 1990, recommended bringing in O.D. Systems. When the manager met with us for the first time, his skepticism and resentment toward using a management consulting firm were apparent. He felt like a failure, and was not sure he could trust us. For the past seven years, the relationships we have built in supporting the manager, the people in his division, and the customers they serve, serve as a great example of why clients choose to work with us. We worked together to provide timely, creative, and resourceful options for managing complex change. And, over time, we built trust. In fact, trust is the single most important factor in our approach to working with clients.